PM-Kisan e-KYC biometric failure for senior citizens: Alternative OTP or Iris scanner solution?
SA
SA
Santosh Babanrao Deshmukh
Author
7
Many elderly farmers visiting our CSC Kendra cannot complete PM-Kisan e-KYC due to fingerprint mismatch on biometric devices. Their Aadhaar also doesn't have an updated mobile number for OTP.
Question: Is Iris scanner authentication allowed on the official PM-Kisan portal?
Which eKYC method do you use for senior citizens who fail fingerprint authentication for PM-Kisan?
775 votes
Aadhaar OTP (mobile-linked)
312 votes
40.3%
Iris scanner (Mantra / Cogent)
87 votes
11.2%
Face Authentication (where available)
43 votes
5.5%
Multiple finger retries with sensor cleaning
178 votes
23%
Refer to nearest Aadhaar Seva Kendra for update
134 votes
17.3%
No workaround – customer goes without eKYC
21 votes
2.7%
Select one option
2 Responses
13
Yes! PM-Kisan biometric e-KYC on the CSC Digital Seva Portal fully supports Iris RD Services.
Compatible devices:
- Mantra MIS100V2
- Iris ID iCAM7000 (and compatible models)
How to use Iris on PM-Kisan:
- Connect the Iris scanner via USB
- On the e-KYC page, click
Biometric eKYC - The portal detects available registered RD services
- If both Mantra MFS100 and MIS100V2 are connected, select Iris from the dropdown
The Iris capture completes in under 2 seconds and e-KYC is confirmed immediately.
13
Iris capture is a lifesaver for agricultural workers whose fingerprints are worn out from farming.
Best practices for Iris capture:
- Position scanner 10–15 cm from the farmer's eyes
- Use shaded indoor light — avoid direct sunlight which overexposes the Iris sensor
- Ask the customer to remove spectacles if possible
Success rate for elderly villagers is over 99% with Iris vs ~60% with worn fingerprints.
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